Refund policy

Return & Refund Policy

At The PP Cup, we stand behind the quality of our products and want you to feel confident in your purchase. By placing an order, you confirm that you have read and agree to this policy.

All Sales Are Final

All sales are final. We do not accept returns or issue refunds for change of mind. The only exceptions are:

  • Items that arrive damaged, defective, or incorrect, reported within 48 hours of delivery
  • Claims under the 30-Day Warranty add-on

Both are explained below.

Contact Us Before Your Bank

If there is a problem with your order, email us first at instantscreen8@gmail.com. We reply within 24–48 hours on business days and can fix most issues faster than a bank dispute.

If a chargeback is filed without contacting us first, we will send your card issuer this policy, your order confirmation, the carrier's delivery record, and our correspondence as evidence.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not the item you ordered, contact us within 48 hours of delivery at instantscreen8@gmail.com with all of the following:

  • Your order number
  • Clear photos of the damage, defect, or incorrect item
  • A video demonstrating the defect, if applicable
  • A photo of the original packaging and shipping label

Once the issue is verified, we will send a replacement at no cost. A refund is issued only if a replacement is not available.

Claims submitted after 48 hours are only eligible under the 30-Day Warranty. Claims without complete evidence are not eligible, and we reserve the right to request additional documentation before approving any claim.

Our mugs are blown glass. Small differences in shape, size and thickness, and tiny bubbles in the glass, are normal and are not defects.

30-Day Warranty (Add-On Purchase Required)

The 30-day warranty is available only as a paid add-on at checkout. It must be selected and paid for with the original order and cannot be added after an order has been placed.

With the warranty, if your product breaks or becomes unusable under normal use within 30 days of delivery, we will replace it. A refund is issued only if a replacement is not available.

To make a claim, email us with:

  • Your order number
  • Clear photos or a video showing that the product is broken or no longer usable

The warranty does not cover:

  • Products damaged intentionally, through misuse, or by modification
  • Cosmetic wear that does not affect how the product works
  • Lost or stolen products
  • Change of mind

We may ask you to ship the product back before a claim is approved. Return shipping is at the customer's expense, and items sent back without prior approval are not accepted. We reserve the right to deny any claim where the evidence shows the damage was deliberate.

The warranty applies to the original purchaser only and covers one replacement per item.

Refunds

Approved refunds are sent to your original payment method within 10 business days. Your bank or card company may need additional time to post it.

Refunds cover the product price only. Shipping charges, including Protected Glass Shipping, the 30-Day Warranty fee, and any other add-ons are non-refundable.

Non-Refundable Situations

We do not issue refunds for:

  • Change of mind or buyer's remorse
  • The wrong variant selected at checkout
  • An incorrect or incomplete shipping address entered at checkout
  • Packages marked as delivered by the carrier and later reported lost or stolen
  • Damage or defects reported more than 48 hours after delivery on orders without the 30-Day Warranty
  • Items damaged intentionally or through misuse
  • Items sent back without prior approval
  • Shipping delays caused by the carrier, customs, or weather after an order has shipped
  • Packages refused or returned to sender; reshipping is at the customer's expense

Order Changes & Cancellations

We process orders quickly, so cancellations are not accepted once an order has been placed.

If you entered the wrong shipping address or need to change your order, contact us within 4 hours of placing it or by 5:00 PM EST that day, whichever comes first. We will do our best to update it, but once an order has started processing, changes are no longer possible.

Delivered Packages

Once a package is marked as delivered by the carrier to the address provided at checkout, the order is considered fulfilled and The PP Cup is not responsible for lost, stolen, or missing packages. The carrier's delivery confirmation is treated as proof of delivery. Customers are encouraged to file a claim directly with the carrier and provide us with the claim number for reference.

EU Customers

If your order ships to the European Union, you may request a return within 14 days of delivery, provided the item is unused and in its original condition.

Nothing in this policy limits any rights you have under applicable consumer protection law.

How to Contact Us

Email: instantscreen8@gmail.com

We aim to respond within 24–48 hours on business days.