Shipping Policy

At The PP Cup, we aim to process and deliver your orders as efficiently as possible. By placing an order, you agree to the timeframes and terms below.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday). Orders are not processed on weekends or holidays.

Processing time is separate from shipping time. During sales, product launches and holiday periods, processing may take longer.

Shipping Time

Estimated delivery time is 7–15 business days after your order ships, depending on your location. Your total wait is the processing time plus the shipping time.

These are estimates and not guaranteed delivery dates. Orders with more than one item may ship in separate packages and arrive on different days.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow a few business days for the carrier to scan the package and for tracking information to update.

If you do not see the email, check your spam folder before contacting us.

Order Changes & Cancellations

Orders begin processing quickly, so cancellations are not accepted once an order has been placed.

To correct a shipping address or change your order, contact us within 4 hours of placing it or by 5:00 PM EST that day, whichever comes first. After that, we cannot guarantee any changes.

Please check that all order details are correct before completing your purchase.

Delays

The PP Cup is not responsible for shipping delays caused by carriers, customs, weather, high-demand periods, or other events outside our control. A delay does not make an order eligible for a refund or cancellation once it has shipped.

If your tracking has not updated for 10 business days, email us with your order number and we will investigate with the carrier.

Damaged in Transit

Our glass mugs ship in protective packaging. If your order still arrives damaged, report it within 48 hours of delivery as described in our Return & Refund Policy and we will send a replacement.

Lost or Stolen Packages

The PP Cup is not responsible for lost or stolen packages that the carrier confirms were delivered to the address provided at checkout. The carrier's delivery confirmation is treated as proof of delivery.

If your package is marked as delivered but you have not received it, check with your household and neighbors, then contact your local carrier to file a claim.

If the carrier confirms that a package was lost in transit before delivery, we will reship your order at no cost.

Incorrect Address & Returned Packages

It is the customer's responsibility to make sure the shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because it was undeliverable, refused or unclaimed, reshipping is at the customer's expense.

Customs, Duties & Taxes

The PP Cup is not responsible for any customs fees, duties or taxes that apply to your order. These are charged by your country and are the customer's responsibility.

Packages refused because of these fees are not eligible for a refund.

Contact

If you have any questions about your order, contact us at instantscreen8@gmail.com and include your order number.

We aim to respond within 24–48 hours on business days.